Fixed term contract for 12 weeks

37.5 hours per week, Monday - Friday

Key Responsibilities:

• To respond appropriately and swiftly to orders, admin requests, enquiries, return requests, problems and special requests from clients and customers, accelerating these to team leaders and managers where appropriate.
• To ensure all telephone orders for both trade and individual customers are processed accurately within the in-house database as per the Customer’s requirements.
• To make judgements upon delivery methods and select the correct option according to the customers’ requirements.
• To liaise with other departments within the Company with regards to problematic orders/accounts.
• To proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
• To ensure service level agreements with clients are adhered ...