Enhance customer satisfaction as a Client Services Specialist with Precision Record Pressing in Oakville. This full-time role emphasizes managing both customer and production claims to drive continuous improvement.
Join our Oakville team where you will investigate external claims related to quality and operational issues. Your insights will be critical in establishing better processes and corrective actions based on detailed analysis. Additionally, you will maintain a comprehensive KPI dashboard and prepare performance reports for management review.
Key Responsibilities:
• Manage and document external claims regarding quality and errors
• Conduct analysis on internal production-related claims
• Extract data insights for process and workflow enhancement
• Lead root cause analysis sessions effectively
• Monitor order timelines to improve delivery performance
Requirements:
• Must be legally able to work in Canada without sponsorship
• Solid analytical capabil...