Overview
At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. We are looking for a Client Services Consultant to provide exceptional support to our AU & NZ clients across call, email and digital channels.
Responsibilities
- Deliver exceptional customer service across phone, email, and digital channels.
- Resolve customer queries efficiently, aiming for first contact resolution.
- Investigate and resolve issues, including complaints and potential fraud cases.
- Support clients with products, services, and banking processes.
- Handle transactions, account requests and general servicing tasks accurately.
- Maintain high-quality documentation and clear written communication.
- Work collaboratively with team members to meet service levels and KPIs.
- Follow bank policies, procedures, and risk/compliance requirements.
Qualifications