Elevate client relationships as the Client Solutions Manager in Downtown Toronto. Lead high-performing teams and implement top-tier service standards across all client interactions.
This full-time managerial role is key to overseeing the client lifecycle effectively. You will guide teams in Onboarding, Credit Operations, and Retention, focusing heavily on fostering a First Call Resolution culture. Experience in data analytics and team leadership will be crucial as you strive for operational efficiency and revenue growth.
Key Responsibilities:
• Drive performance coaching and mentorship initiatives
• Manage retention strategies and client interactions
• Direct operations for seamless client transitions
• Champion First Call Resolution framework
• Execute quality assurance and developmental training
Requirements:
• Minimum 5 years in a high-volume Call Centre
• 5+ years of people management experience
• Proven cross-functional leadership capabilities
•...