THE JOB
The Client Solutions Specialist is responsible for delivering exceptional product and client support across Ticketmaster’s Archtics platform and integrated tools. In this role, you will partner with clients to configure, maintain, and optimise their systems, while providing hands-on guidance, training, and event day support.
By combining technical knowledge with excellent communication skills, you will drive client satisfaction, contribute to product improvements, and help maximize the value of Ticketmaster’s solutions.
WHAT YOU WILL BE DOING
The Client Solutions Specialist assists in the maintenance and support of Ticketmaster’s current and introduced products which includes working to:
Manage client builds and changes using the Archtics and Account Manager product.
Manage and support client Account Manager membership site configuration.
Configure member upgrade and entry entitlements. <...