Drive client satisfaction at PerkSpot as a Client Success Associate in Toronto. Focus on resolving issues, engaging clients, and facilitating program success.
PerkSpot is looking for a Client Success Associate to play a key role in our Client Success Operations team. You’ll provide essential support to our SMB and mid-market clients by managing inquiries and enhancing their program experience. Efficiently handling multiple client requests will be vital for success in this role.
Key Responsibilities:
• Address client inquiries via email and phone
• Prioritize and manage multiple incoming tickets
• Escalate complex issues with initial assessments
• Track and report on client performance metrics
• Conduct strategic outreach to key accounts
Requirements:
• 1-2 years experience in client services
• Skilled in handling multiple service requests
• Familiarity with Salesforce, Excel, or similar
• Strong problem-solving capabilities
• Excellent communicati...