Role Overview

The Client Success Team is a critical post-sale function dedicated to delivering exceptional value to our clients, fostering strategic partnerships, and driving high satisfaction and retention rates. As a Client Success Manager (CSM), EMEA, you will play a pivotal role in ensuring our clients achieve their desired outcomes while maximising the value of our solutions.

Reporting to the Head of Client Success in London, this role requires a proactive, self-sufficient, and creative professional who thrives in a dynamic environment. You will manage all aspects of client engagement—both strategic and tactical—while overseeing the successful onboarding and deployment of new accounts.

Your ability to understand client goals, leverage data-driven insights, and collaborate across internal teams will be key to delivering an outstanding client experience and accelerating revenue growth.

Key Responsibilities

Own and grow your cl...