Client Success Manager

The Client Success Manager is responsible for growing our clients’ businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day‑to‑day relationships with clients, understanding our customers’ needs, ensuring excellent customer experience, fostering long‑term loyalty, and ensuring they get the most value from our services. You are to make sure that the ideas, strategies, and optimizations proposed and implemented by our team could achieve the best business outcome for each of your clients, acting as a strategic partner to help meet their goals.

Key Responsibilities

• Manage and grow relationships with key customers, acting as their primary point of contact.
• Facilitate regular performance reviews and strategy sessions.
• Identify opportunities for account growth or renewal in coordination with the sales team.
• Handle client feedba...