The Role:

As a Client Success Partner, you will work with a regional team and be responsible for:

• Managing new & existing accounts, including helping in troubleshooting and providing support to new and existing customers.
• Providing onboarding assistance and product/feature demos.
• Acting as an advocate for clients to improve clients' experience (e.g. identify needs, handle and resolve customer requests and complaints) 
• Implementing, improving and standardising key processes to ensure a consistent and delightful journey for the customers.
• Providing continuous feedback to our product managers and help prioritising improvements based on customer feedback.
• Creating initiatives to drive customer satisfaction and adoption.
• Undertaking ad-hoc projects when required.

Ideal Profile:

• You have 1+ years of experience in Client/ Customer Success, Account Management, or...