• A degree in IT, computer sciences or related field
• Strong desire to learn and grow in a technical team environment
• Very good knowledge of English
• With 1- 2 years of experience and fresh graduates are welcome to apply!
• Excellent communication skills – you enjoy helping others and do so professionally
• Empathy and patience – you know how to make customers feel heard and understood
• Strong organizational skills – you work in a structured and detail-oriented way
• Previous experience in customer service is a plus, but not a must

Tasks and responsibilities

• Acts as the first point of contact for users seeking technical assistance
• This role involves logging and prioritizing support requests, resolving basic hardware, software, and network issues, and escalating more complex problems to higher-level teams
• Key responsibilities include providing exceptional customer service, managing ...