Job Summary: The Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications. The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively.

Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications.

Key Responsibilities:

• Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications.


• Analyze, troubleshoot, and resolve complex software and system issues.


• Coordinate issue resolution, document root causes, and recommend process improvements.


• Maintain accurate documentation within call-tr...