Job Title: Cloud Computing Specialist (ServiceNow CSM)

Location: New York, NY (Hybrid 3 Days Onsite / 2 Days Remote)

Duration 6+ Months Contract

Employment Type: Hourly Consultant

Job Summary

We are looking for a skilled ServiceNow CSM Specialist with strong experience in implementing and supporting ServiceNow Customer Service Management (CSM) solutions. The ideal candidate should have hands-on expertise in ServiceNow development, integrations, reporting, governance, and platform customization.

Key Responsibilities

• Lead end-to-end ServiceNow CSM implementations from discovery to deployment and support


• Configure and customize:
  
  
  
  • Case Management
  
  
  • SLAs &am...