Key Responsibilities

• Provide Level 2 operational support for Windows Server (2016/2019/2022) and Linux (RHEL, Amazon Linux, Ubuntu)
• Perform OS-level troubleshooting, service restarts, performance checks, and log analysis
• Support Windows services (AD, DNS, GPO, WSUS) and Linux services (systemd, cron, filesystem, package management)
• Handle incidents, problems and service requests via ITSM tools
• Support AWS services including EC2, EBS, S3, Systems Manager (Run Command, Patch Manager, Session Manager), and CloudWatch
• Assist with instance provisioning, validation, start/stop, resizing, snapshots, and recovery activities
• Support UAT and production readiness and BAU handover
• Manage VPCs, subnets, route tables, and security groups
• Support ingress/egress connectivity and Network Load Balancer (NLB) integrations
• Troubleshoot network and firewall-related issues with network teams
...