YOUR ROLE - THAT WAITS FOR YOU
We are looking for Cloud Managed Services Engineer to join our Cloud Services Team. You will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.
- Help customers to solve reported product and network problems of varied complexity
- Replicate customer issues in a lab environment
- Work with engineering team to replicate customer issues and test possible fixes
- Work on problems of diverse scope across all solutions from Versa Networks
- Incident/ticket lifecycle management
- Setting up infrastructure
- Create knowledge articles
- Write bash/python scripts
YOUR SKILLS - WHAT YOU BRING WITH YOU
- Solid knowledge on the VersaOne Platform (SASE, Security Service Edge, Advanced Security and Secure Network)