1. Billing & Account Management

• Oversee the full customer account lifecycle, including activation, suspension, modification, and closure, while ensuring billing accuracy and compliance with internal policies.
• Lead coordination with internal stakeholders to ensure timely and accurate invoice generation for customers, partners, and vendors.
• Manage complex billing inquiries, discrepancies, credit notes, and overdue payment escalations with professionalism and efficiency.
• Drive resolution of billing disputes and recommend process improvements to minimize recurring issues.

2. Customer & Partner Operations

• Serve as the key operational contact for customers and partners, ensuring high service standards and effective issue resolution.
• Manage and coordinate post-sales operational activities, including contract amendments, account restructuring, renewals, and service adjustments. <...