**Overview**

As a Cloud Solution Architect (CSA) – Dynamics 365 in Microsoft Global Delivery, you will provide deep technical expertise across Dynamics 365 CRM and ERP workloads, supporting enterprise customers in the design, deployment, optimization, and operation of business applications at scale.

You will work with complex enterprise environments, helping customers stabilize, modernize, and optimize Dynamics 365 Sales, Customer Service, Finance, and Supply Chain Management, as well as legacy Dynamics AX and Dynamics CRM platforms.
This role focuses on non‑AI, governance, optimization, and operational excellence scenarios delivered at scale by CSA Global Delivery.

**Responsibilities**

+ Act as a technical authority for Dynamics 365 CRM & ERP workloads
+ Design, deploy, and support enterprise‑scale Dynamics 365 solutions, including:

+ Dynamics 365 Sales
+ Dynamics 365 Customer Service
+ Dynamics 365 Finance
+ Dynamics 365 Sup...