In this role as a Cloud Support Engineer, you’ll provide 2nd/3rd level escalation support, troubleshoot complex IT issues, and take ownership of tickets through to resolution, ensuring service levels are consistently met. You’ll work across a wide range of technologies, including servers, networks, M365, and cloud platforms, while also contributing to system maintenance, upgrades, and performance management.

Role Responsibilities

• Provide 2nd/3rd level technical support and escalation
• Troubleshoot and resolve complex IT issues within SLA targets
• Own tickets through to resolution
• Handle Service Desk overflow calls and create tickets
• Communicate with customers and third parties via phone, email, and in person
• Monitor and manage server performance, capacity, backups, and maintenance
• Perform system patching, upgrades, and provisioning of servers/services
• Lead problem management investigations...