About the role

Yinshan Lending Inc. is seeking an experienced Collection Specialist to join our dynamic team in Makati City, Metro Manila. In this full‑time role, you will play a crucial part in ensuring the effective recovery of outstanding debts, contributing to the overall financial health and success of our organisation.

What You'll Be Doing

• Proactively reaching out to customers with overdue payments to negotiate settlements and establish payment plans
• Maintaining detailed records of all customer interactions and documenting payment arrangements
• Adhering to all relevant laws, regulations and internal policies governing debt collection practices
• Developing and implementing effective strategies to improve collection rates and minimise bad debt
• Collaborating with cross‑functional teams to identify and address systemic issues leading to payment delinquencies
• Providing regular reports and updates o...