About the Role

The Collection Specialist performs collection activities through outbound effort and answering inbound calls via the bank’s devices and documents all transactions into the collections systems. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to date.

How you'll contribute:

• Perform activities according to the collections workflow using bank’s collections system.
• Perform probing new contact information to locate delinquent clients whose whereabouts or contact information is unknown.
• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
• Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collecte...