Purpose of Job:

Manage end-to-end process of Accounts Receivable for customers within the GBS scope, maintaining credit control systems and processes, improving the cashflow position of the company through improving the collection process and managing the risk associated with granting credit. 

Principal Responsibilities:

DISPUTE MANAGEMENT

• Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken.  Manage process for escalating risks where appropriate and in a timely manner.

COLLECTIONS MANAGEMENT

• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
• Managing a transparent and clear ...