Description
:Your responsibilities:
Handling outbound / inbound calls
Requesting payment from the customers with overdue bills
Assisting customers in financial hardship, providing options and solutions to reduce their arrears
Dealing with some of our more vulnerable customers and their complex needs
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Accurately record all contact interactions on systems in line with expected process
Our requirements:
Very good level of English – C1 level
High customer orientation
Previous customer service or collections experience can be an asset
Very good organisational skills
Required to attend full time on-site training (first 7 weeks)
Able to work s...