We’re looking for Collections Advisors to join our team on a Permanent role at Portway House, 1 The Pavilions, Preston, PR2 2YD!

Job Title

Collections Agent - no evenings/weekends!

Job Description

As a Collections Advisor, you will be engaging with our client’s customers who may find themselves in financial difficulty and require information and guidance in order to meet their finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes.

What you’ll be doing:

• Providing a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported.
• Ensuring regulatory compliance in the case of collections activity, determining reason for customer payment delinquency and obtaining payment commitment.
• Using online systems to accura...