Description We are looking for a Collections Agent to join a team in San Diego, California in a contract-to-permanent position. This opportunity is well suited for someone who communicates with confidence, approaches sensitive financial conversations with empathy, and stays organized in a fast-paced call center setting. The person in this role will help customers understand their accounts, support repayment solutions, and maintain thorough records of every interaction.

Responsibilities:
• Speak with customers by phone to review outstanding balances, clarify account information, and discuss available resolution options.
• Arrange practical repayment solutions, including settlements, payoff terms, and scheduled payment plans based on account needs.
• Record complete and accurate notes from each conversation while updating account details in the system.
• Draft and send collection-related correspondence using approved templates and established communication standards....