Are you experienced in collections and passionate about helping customers find positive payment solutions? Do you thrive in a fast-paced environment where strong communication, negotiation skills and customer service are highly valued?

A leading CBD-based organisation is seeking a motivated Collections Officer to join a supportive and high-performing team focused on achieving strong outcomes while maintaining a customer-first approach.

About the Role

Manage a portfolio of overdue customer accounts

Negotiate payment arrangements and assist customers with account resolutions

Deliver professional, empathetic and solutions-focused customer service

Maintain accurate account notes, records and documentation

Work closely with internal teams and customers to resolve account queries and disputes

Achieve collection targets while maintaining positive customer relationships

Handle inbound and outbound customer communicat...