The Opportunity
WEX is seeking a professional and proactive Collections Specialist to join our Credit & Collections team. In this role, you will manage an assigned portfolio of accounts, focusing on the timely recovery of outstanding payments while maintaining positive customer relationships. This position is ideal for a communicator who balances commercial objectives with a commitment to fair and ethical collection practices.
Key Responsibilities
Portfolio Management: Take responsibility for an assigned ledger, prioritizing accounts based on risk profiles and aging to ensure efficient recovery.
Customer Engagement: Conduct professional inbound and outbound communication to resolve overdue accounts and secure firm payment commitments.
Negotiation & Resolution: Negotiate sustainable payment arrangements in accordance with company credit policies and delegated authority levels.<...