THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Primary Duties

Responsible for conducting daily collection activities in a manner that maximizes revenue collections and customer service.

1. Execute outbound calls to customers with past-due balances, providing guidance on available options, including energy assistance information, in an effort to keep the gas on and clearly communicate upcoming collection actions when applicable. (50%)

2. Work assigned business process cases that include requests to research and process collection issues- including bad debt balance transfers, escheatment, dunning review, make outbound calls, write-off transfers, deposit waivers/changes, commercial installment plan requests and other internal and external customer requests. (25%)

3. Respond to and complete requests received in group mailbox, including but not limited to, installment plans and bad deb...