Description Our company is seeking an energetic and detail-oriented High-Volume Collections Specialist comfortable working in a fast-paced call center environment. The ideal candidate will be responsible for managing a high volume of outbound and inbound collection calls to recover outstanding receivables while delivering excellent customer service.

Key Responsibilities:

Make a high number of outbound calls daily to customers with past-due accounts.
Receive inbound calls and provide solutions to resolve delinquent accounts.
Negotiate payment arrangements and settlements within approved guidelines.
Update customer account information accurately in the collections system.
Follow up on payment commitments and document all interactions.
Meet or exceed weekly and monthly collection goals and quotas.
Collaborate with team members and other departments as needed.
Escalate unresolved accounts according to company policy.
Maintain compliance with federa...