General Description: Point of contact for delinquent accounts for collections activities.
Responsibilities - Include, but are not limited to:
Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures
Discuss financial status, review monthly income and expenses, and determine reason for non-payment
Offer Loss Mitigation assistance, when appropriate, explain options and processes in detail
Demonstrate accurate knowledge and strict application o...