Greetings for the Day…!!!
We are looking for a Voice and Accent Trainer for one of our esteemed clients in Pune, Bangalore, Hyderabad having experience with communicaton training,voice coach,voice and accent training.
Exp: - 5+ Years
Location: Pune, Bangalore, Hyderabad
CTC - Upto 12 LPA
Shifts -US Shifts
Key Responsibilities:
Key Responsibilities:
1. Voice audits & feedback
2. Voice audit process documentation as per business requirements
3. New hire training for new engineers. Documentation should be available
on Attendance and assessment scores
4. Refresher training for every engineer.
5. Email / Chat audits based on business requirements.
6. Work with service desk competency tower and implement best practices
7. Work with Delivery team and identify voice training needs
8. Training scheduling as per business requirements, training plan review and
approval.
9. Continuous improvement in Voice competency at account level
10. Deve...