The Voice Coach is responsible for enhancing the vocal performance, tone, and communication skills of customer service and sales agents to ensure professional, empathetic, and brand-aligned interactions. Key responsibilities include:

• Conducting voice and speech assessments.
• Designing and delivering training on voice modulation, clarity, and persuasive communication.
• Providing one‑on‑one coaching and evaluating call quality.
• Supporting sales effectiveness through upselling and closing techniques.
• Performing Training Needs Analysis (TNA) and applying instructional design models (e.g., ADDIE, Kirkpatrick).
• Collaborating with cross-functional teams to align voice coaching with business goals.
• Developing training materials and tracking agent progress.
• Staying current on voice coaching and communication best practices.

This role blends vocal training, motivational coaching, and communica...