Community Engagement

• Proactively foster and facilitate meaningful interactions across various social media platforms, including but not limited to Facebook, Instagram, X, YouTube, TikTok, and LinkedIn.
• Respond to comments, messages, and mentions in a timely, creative, and professional manner, with an exceptional understanding of brand-specific Tone of Voice and Rules of Engagement.
• Identify and engage with online communities relevant to the brands, extending the reach and impact of community engagement efforts.
• Stay abreast of Social Media trends, ensuring that brand responses are relevant to social media content and current trends.

Customer Service

• Serve as a front-line representative for the brands, addressing customer inquiries, concerns, and feedback on social media and digital service channels.
• Collaborate with internal departments to proactively resolve customer issues, ensuring a positi...