Drive effective complaint handling at Manulife as a Complaint Consultant in Halifax, Nova Scotia. This hybrid role focuses on formal communication and regulatory reporting for the Canada Segment.

As a key member of the Canadian Complaints Office, you will partner with stakeholders including legal and compliance teams. Your responsibilities include reviewing complaint cases, writing regulatory responses, and supporting regulator requests through phone and email communication. This position requires strong bilingual skills in English and French, especially for candidates in Québec.

Key Responsibilities: • Partner with legal and compliance stakeholders • Support requests from regulators by phone and email • Review ongoing and historical complaint cases • Write formal responses to regulatory inquiries • Support regulatory reporting on complaint files

Requirements: • Experience in formal written communication • Background in compliance functions • Experience worki...