Complaint Handler - Debt Resolution & Civil Litigation

We are looking for a proactive and detail‑focused Complaint Handler to join an award‑winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a whatever it takes attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

• Managing the day‑to‑day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
• Providing clear written outc...