Position Details

• Job Title: Complaints Administrator – Core Business
• Department: FSP – Core Business
• Reports To: Business Administrations Manager
• Location: Durban
• Employment Type: Full-time

Job Purpose

The Complaints Administrator will be responsible for providing comprehensive administrative support to potential and existing Icebolethu FSP clients. The role requires exceptional organisational skills, client care experience, and experience with Easipol and CRM systems. The ideal candidate will have strong attention to detail and the ability to handle multiple tasks efficiently, and ability to resolve client dispute.

Key Responsibilities

3.1 Complaints Intake & Logging

• Receive complaints via walk‑ins, email, phone, branch submissions, WhatsApp, or social media escalations.
• Capture all complaints accurately into the complaints management system (CRM, E...