SHC Federal is seeking a highly motivated Computer Systems Analyst to provide Tier II support to federal agency end users. The ideal candidate will meet the following criteria:

Required:

· US Citizenship and ability to pass a federal background check and obtain DoD Secret clearance.

· High school diploma.

· Ability to work on-site in the Oklahoma City area.

· 6+ years of professional experience (or Bachelor’s degree plus 1+ years of experience).

· Experience with Microsoft/Windows operating systems including the MS Office suite of applications.

· Experience resolving software and hardware issues on end-user devices.

· Experience documenting ticket resolutions.

· Strong professionalism skills with ability to work with high-level government individuals.

· Strong written (email, chat) and verbal (phone, in-person) communication skills.