A bit about the role


As a Concierge Consultant you will:



Act as the first point of contact for customers

Work on the shopfloor, supporting the Deputy Head Concierge

Deliver an extraordinary experience for all customers

Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond

Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team

Share expert knowledge and passion of other areas within Selfridges to customers and colleagues

Make, tell and share stories



A bit about you



Engage clearly, Confidently and professionally with all customer, team members and managers.

Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community

Be cust...