• Managing of various elements of the service model - service desk and back office operations to ensure employees can book travel and claim expenses without disruption
• Managing of providers with support from the contract management team
• Managing of global expense claims and payment processes
• Creating and maintain of employee request management (service desk), continuously evaluate desk efficiency
• Developing of service desk methodologies to increase productivity and improve the employee experience
• Monitoring of service issues and complaints (escalations) to define patterns to reduce recurring issues
• Participation in audits to ensure all standards are met
• Ensuring compliance with regulations related to appropriate taxes and VAT, use of credit cards, and other internal financial reporting requirements

Education / Knowledge

• Academic degree in business administration, tourism or a...