Specific Responsibilities for this Role

• Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.
• Identifies and understands real needs and expectations of clients in a professional manner, and shares with relevant team members.
• Responds to client complaints in a timely and effective manner and provides feedback on progress.
• Keeps clients updated with relevant and accurate information and involves them in decisions that affect them.
• Focuses on consistently delivering a positive client experience.
• Completes tasks in accordance with set procedures and guidelines.
• Takes care to perform all tasks precisely and accurately to minimise errors.
• Identifies and reports non-compliance to relevant stakeholders, constructively.
• Continuously evaluates quality of own work and provides feedback on progress.
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