**Role Purpose**

Provide consultation and customer service support to hotel operators, IHG corporate employees and non-IHG partners globally. Field incoming e-mails and liaise to obtain information regarding general inquiries including but not limited to brand initiatives, channel distribution, hotel standards and operations, hotel emergency and customer service support to hotel operators. When needed, provide outbound calls and e-mails to hotel operators to communicate important IHG information, such as operating requirements and important deadlines. Support AMER Quality with various compliance tasks and campaigns. Implement tailored onboarding programs for new department heads or managers at IHG hotels in the Americas region.

**Key Accountabilities**

+ Receive inbound e-mails from IHG hotels, internal colleagues and non-IHG contacts across all brands and regions. Liaise Americas inquiries with the Hotel Operations Support Team in the said region. Answer q...