Consumer Claims Paralegal – French Speaking (16952)

We are easyJet, a FTSE‑listed low‑cost airline that serves millions of customers across Europe. We are looking for a French‑speaking Consumer Claims Paralegal (minimum C1 level) to work within our Legal & Litigation team, supporting consumer legal challenges related to operational disruptions.

Responsibilities

• Process legal claims for compensation and refunds for flight delays and cancellations under EU 261 legislation, the Montreal Convention, and easyJet’s terms and conditions.
• Assess consumer claims promptly to decide on legal challenges and initiate action.
• Prepare defence statements with external advisors and handle ADR cases such as conciliation proceedings.
• Support customer service teams with pre‑action cases and ensure accurate data updates in easyJet’s systems.
• Liaise with courts and manage administrative follow‑up for litigated claims and mediati...