Consumer Operations Technician
Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations.
Key Responsibilities:
Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies. Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels. Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues t...