#BEcomeMAXX
Are you passionate about helping customers and resolving issues efficiently? At IronMaxx, The Impossible is possible is more than a motto—it's how we operate. As Consumer Service Manager, you will ensure that customer inquiries, complaints, and order-related issues are handled quickly, professionally, and with a strong focus on customer satisfaction.
Ready to perform? Your tasks with MAXXimum focus
Consumer Service Operations
- Manage and process customer tickets using Greyhound
- Handle customer inquiries, complaints, returns, and escalations across all service channels
- Investigate and resolve customer issues in a timely and solution-oriented manner
- Ensure professional communication with consumers and external partners
- Monitor ticket resolution times and service quality standards
Order & Complaint Management- Process customer complaints and product claim...