Under minimal supervision, performs all duties of a Contact Center Advocate I, in a busy call center, on a broader scale. Including all of HFHS services and not limited to a specified practice group and/or multiple locations. Handles multi-channel contacts and interacts with physicians, administrators, patients, and all other stakeholders. Act as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

EDUCATION/EXPERIENCE REQUIRED:

+ High school diploma or G.E.D. equivalent required.

+ Two (2) years of customer service experience.

+ An Associate's degree in business or related field preferred.

+ Previous HFHS clinical/customer service experience helpful.

+ Six (6) months experience as a Contact Center Advocate I or one year outpatient clinic setting utilizing HFHS applications.

+ Proficiency with E...