Contact Center Communication Analyst

We are seeking an experienced Contact Center Communication Analyst to join our team!

How You’ll Shine

• Develop effective reporting and analytics to drive performance, improve compliance, and enhance efficiencies.
• Analyze large sets of data and make recommendations based on business needs.
• Design and administer communication strategies including outbound dialer campaigns, text messaging, email, letters, and live chat.
• Partner with leadership to proactively communicate strategies and results.
• Collaborate on cross‑functional teams to deliver process improvement initiatives.
• Manage daily functions of predictive, preview, and unmanned dialer operations across multiple portfolios.
• Drive continuous improvement through proactive recommendations on strategies and outcomes.

How You’ll Be Rewarded

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