Salary Range **$20.00 Hourly**

**Description**

**Position Summary:** The Contact Center Navigator plays a key role in supporting newly hired representatives by providing guidance on internal systems, procedures, and resources needed to handle written correspondence and inbound calls. This role contributes to operational excellence through hands-on assistance, documentation management, and customer interaction across various channels.


**Essential Job Functions:**


1. Serve as primary contact for newly hired contact center representatives to ensure success, as assigned.
2. Track and report training progress of newly hired contact center representative.
3. Maintain strong knowledge of written procedures.
4. Receive, sort, review, prioritize, distribute, and process scanning of incoming mail from post office and interoffice sources.
5. Extract mail from envelopes utilizing manual and/or electronic methods.
6. Bank incoming moni...