Contact Center Workflow QA Lead

 Company Overview:  

At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results 

 Role Overview 

Own validation of IVR, routing engines, escalation logic, andqueue systems.

Ensure workflow reliability under peak traffic and edge conditions. Embed compliance controls into contact center testing.

Core Responsibilities 

Skill-based routing andIVR decision tree validation.