Brief Role Description

To assist, implement and manage systems to best support maintenance strategies and rendering of efficient service delivery environment to customers.

Key Performance Areas

• Maintain Preventative Maintenance (PM) schedules in accordance with the SLA for all equipment and services.
• Create Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation.
• Ensure that all orders are processed timeously.
• Monitor the execution of work and implement corrective measures on deviations.
• Manage all incoming requests and complaints on daily basis and provide timeous feedback in ensuring customer satisfaction.
• Dispatch requests to technical staff and pertinent service providers and follow-up on action items
• Conduct monthly verification of WIP and report on variances.
• Provide weekly/monthly reports on SLAs and backlog.
• Pla...