Overview Our Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will play a crucial role in assisting CPF members in making well‑informed decisions about their CPF savings by understanding and addressing their information needs with a professional and compassionate approach.
Responsibilities - Provide comprehensive assistance to CPF members through various channels including phone calls, face‑to‑face interactions, and email correspondence, delivering personalised service that addresses enquiries about CPF schemes and services.
- Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Participate in essential training programmes and briefings to stay current with CPF policies and procedural changes, ensuring accurate and up‑to‑date service delivery.