Responsibilities
A. Contract & Service Delivery Management
- Ensure full compliance with contract terms, KPIs, SLAs, and operational governance requirements.
- Monitor daily operational performance across transport, warehousing, and value-added services in the LLP network.
- Lead regular operational reviews and performance discussions with customers and internal stakeholders.
- Manage service issues and escalations, ensuring timely resolution and root cause analysis.
B. Customer Relationship Management
- Serve as the primary operational contact for the customer.
- Develop strong, trust-based relationships to drive customer satisfaction and retention.
- Understand customer requirements and proactively identify improvement or value-added opportunities.