Responsibilities

• Handle and resolve manual bookings, booking‑related queries, and cases based on company policies and procedures; 处理并解决订单及相关问题与案件，依据公司政策与流程.
• Identify and escalate difficult and complex issues to senior team members; 辨识并将困难或复杂的问题上报资深团队成员.
• Maintain a positive, empathetic, and professional attitude toward customers and merchants; 以积极、同理且专业的态度应对顾客与商家.
• Liaise with internal departments and external merchants to fulfill booking amendments and refunds; 与内部部门及外部商家合作，完成订单修改与退款事宜.
• Enter, update, and maintain accurate information of all interactions, transactions, comments, and complaints in the company’s system; 在公司系统中输入、更新并维护所有互动、交易、备注与投诉的准确信息.
• Keep updated with company procedures and processes; 持续更新并熟悉公司的作业流程与规范.

Qualifications

• Open for applications for students on semester break or fresh graduates.
• Proficient in either Chinese Mandarin or English (both verbal and written), with...